- 4285 Wagon Trail Ave, Las Vegas, NV 89118
- Open 24/7
- Open 24/7
Last updated: April 24, 2025
Privacy Policy
Introduction
Home Air-Conditioning & Heating C-Corp ("Home AC & Heating", "we", "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you use our services, including our website and customer support.
Information We Collect
We collect information you provide directly, such as your name, email address, phone number, physical address, and payment details through our booking form. Additionally, we collect information automatically through your interactions with our services, including IP addresses, browser types, device information, and usage data. We may also collect information from third-party sources.
How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services
- Process your transactions and manage your orders
- Communicate with you about your account, our services, and promotional offers
- Perform analytics to understand and enhance user experience
- Ensure the security of our services and prevent fraud
- Comply with legal obligations and enforce our terms of service
Sharing Your Information
We may share your information with:
- Service providers and business partners who assist us in operating our business
- Legal and business advisors, including in the context of business transactions such as mergers, acquisitions, or asset sales
- Law enforcement, regulatory authorities, and other third parties when required by law or to protect our rights
- With your consent or at your direction
Advertising and Analytics
We use cookies, web beacons, and similar technologies to collect information about your interactions with our services for advertising and analytics purposes. This information helps us provide you with relevant ads and understand how you use our services. You can manage your cookie preferences through your browser settings and opt out of interest-based ads through mechanisms such as the Digital Advertising Alliance's opt-out page at www.aboutads.info/choices.
Your Choices
You have certain choices regarding your information, including:
- Cookies: You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our services may not function properly without cookies.
- Communications: You can opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
Customer SMS Consent Process
Customer SMS Consent Process
Home AC & Heating will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls.
When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys.
They will be verbally informed that "Message and data rates may apply", "Message frequency may vary", and they can "text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent." They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes.
When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys.
They will be verbally informed that "Message and data rates may apply", "Message frequency may vary", and they can "text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent." They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes.
California Privacy Rights
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know about the personal information we collect about you, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information. To exercise these rights, please contact us at the provided email address.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at hi@urbnservices.com or visit us at 4285 Wagon Trail Ave, Las Vegas, NV 89118